An AI phone agent that handles patient intake for CBT and DBT practices. It answers every call, collects clinical info, matches patients to the right program, and books them in — 24/7.
You built a rigorous, protocol-driven practice. But the intake process that feeds it is held together with voicemail, sticky notes, and a part-time receptionist.
CBT and DBT practices have uniquely complex intake: treatment modality matching, skills group scheduling, insurance pre-screening for out-of-network billing, and structured clinical triage — all happening before the patient ever sees a therapist.
Every missed call is a patient who might not call back.
Your AI intake agent handles the entire first contact — so your clinical team starts with a complete picture instead of a name and number.
7 PM on a Tuesday. 6 AM on a Saturday. The AI answers with a warm, clinically appropriate tone — not a phone tree. It discloses it's an AI assistant and begins a natural conversation.
Collects presenting concerns, treatment history, insurance details, scheduling preferences, and urgency level. For CBT/DBT practices, it screens for treatment appropriateness and group program fit.
Routes patients to the right clinician or program based on your practice's criteria. Checks real-time availability. Books directly into your EHR — or flags complex cases for clinical review. Patient confirmed within hours, not days.
Not generic healthcare AI squeezed into a therapy practice. Purpose-built for evidence-based therapy programs.
Every call answered, every time. No voicemail, no phone tag. Patients who call at 3 AM when they finally muster the courage get a real conversation, not a beep.
Understands the difference between individual CBT, DBT skills groups, exposure therapy, and when a referral out is more appropriate. Routes patients to the right program.
Handles the complexity that makes DBT intake uniquely hard — module rotation, rolling vs. closed enrollment, group composition, and coordinating individual + group start dates.
BAA included. Encrypted data, access controls, audit trails. We handle patient health information with the same care you do.
Collects insurance details upfront and sets cost expectations — especially important for out-of-network CBT/DBT practices where sticker shock kills conversions.
Connects to SimplePractice, TherapyNotes, and Jane App — the tools your practice actually uses. Not Epic. Not Cerner. Yours.
| Zenith Labs | Generic Healthcare AI | Voicemail + Receptionist | |
|---|---|---|---|
| 24/7 live intake calls | Yes | Yes | No |
| CBT/DBT treatment matching | Yes | No | Inconsistent |
| Skills group scheduling | Yes | No | Manual |
| Clinically appropriate tone | Purpose-built | Generic | Human |
| SimplePractice / TherapyNotes | Native | No | Manual |
| Price range | Mid-market | $1,500+/mo | $2,500+/mo |
The intake process is the leakiest part of most evidence-based therapy practices. Here's where the patients go — and how to get them back.
Read more →Skills groups, individual therapy, phone coaching, consultation team — four components, one calendar, and an intake coordinator doing their best.
Read more →From glorified voicemail to genuine workflow automation — an honest breakdown of the AI intake landscape for therapy practices.
Read more →We're working with a small group of CBT and DBT practices to build the intake agent they actually need. If your practice is drowning in new patient calls, let's talk.
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